RETURNS AND REFUNDS
We want your experience with ElectricRideOns.com to be straightforward from purchase through delivery.
This Returns & Refunds Policy explains the circumstances under which eligible products may be returned, how to request a return, what information may be required, and how refunds are handled.
Because recreational vehicles can vary in size, weight, condition and shipping requirements, return conditions may differ depending on the product and order.
Please review this policy before placing an order and contact us if you have questions about a specific product or return request.
CHOOSE YOUR VEHICLE CAREFULLY
Recreational vehicles are significant purchases, and we encourage customers to review the product information carefully before placing an order.
Before ordering, consider:
* Rider age and experience
* Weight capacity
* Seating capacity
* Vehicle dimensions
* Motor or engine type
* Maximum speed
* Intended riding environment
* Battery or fuel requirements
* Available storage space
* Product specifications
* Manufacturer recommendations
If you are unsure which vehicle is appropriate for your needs, contact our team before ordering.
Button: CONTACT US →
WHEN CAN AN ORDER BE RETURNED?
Returns may be accepted when the product meets the applicable return requirements.
To qualify for a return, a product may need to:
* Be within the applicable return period
* Be in eligible condition
* Have been purchased directly through ElectricRideOns.com
* Include the required order or purchase information
* Meet any product-specific return requirements
* Have not been improperly modified or damaged through use
Return Period: [14 days.]
Because individual products may have different return requirements, customers should contact us before sending any item back.
PRODUCT-SPECIFIC RETURN RESTRICTIONS
Certain products may have special return conditions because of their size, weight, shipping requirements, assembly status or manufacturer policies.
Restrictions may apply to:
* Used vehicles
* Assembled vehicles
* Modified vehicles
* Damaged vehicles
* Products missing components
* Products missing original packaging
* Special-order products
* Custom products
* Clearance or final-sale products
* Products specifically identified as non-returnable
Do not assume that a product can be returned simply because it has not been used. Contact us for return instructions before shipping anything back.
RETURNS FOR UNUSED PRODUCTS
If you change your mind about a purchase, an unused product may qualify for return subject to the applicable return terms.
The product may need to remain:
* Unused
* Undamaged
* Unmodified
* Complete with all included components
* In its original packaging where required
* Accompanied by the required documentation
Opening packaging or assembling a vehicle may affect eligibility depending on the product and applicable return terms.
USED, ASSEMBLED OR MODIFIED PRODUCTS
Because recreational vehicles are mechanical and electrical products, using or modifying a vehicle may affect its eligibility for return.
A product may not qualify for a standard return if it has been:
* Operated
* Driven
* Assembled
* Modified
* Disassembled
* Damaged
* Altered
* Used with incompatible components
* Subjected to misuse or improper operation
If you experience a problem after using the vehicle, contact us rather than automatically treating the issue as a return.
The issue may instead need to be handled under the applicable warranty or product-support process.
PRODUCTS DAMAGED DURING DELIVERY
We recommend inspecting your shipment as soon as reasonably possible after delivery.
If a product appears damaged when it arrives, document the condition before assembling or operating the vehicle.
Where possible, take clear photographs or videos showing:
* The shipping box or crate
* Shipping labels
* Exterior packaging
* Visible damage
* Damaged components
* The complete product
* Any other relevant evidence
Contact us promptly with your order number and supporting information.
Do not discard shipping materials until you have determined whether they may be required for an investigation or claim.
WRONG, MISSING OR INCOMPLETE ORDERS
If you receive an item that does not match your order or discover that an expected component is missing, contact us as soon as possible.
Please provide:
* Order number
* Customer name
* Product name
* Description of the issue
* Photos of the product and packaging where appropriate
We may request additional information to determine what happened and identify the appropriate solution.
PRODUCTS WITH A DEFECT OR FUNCTIONAL ISSUE
If your vehicle arrives with a suspected manufacturing defect or develops a problem after use, contact us before returning the product.
Depending on the circumstances, the issue may fall under the applicable warranty rather than the standard return policy.
We may request:
* Photos
* Videos
* Product information
* Serial number
* Order number
* Diagnostic information
* Details about how the product was used
Our team may provide troubleshooting instructions or determine whether the issue should be handled through the applicable warranty process.
HOW TO START A RETURN
Please do not send a product back without first contacting us and receiving return instructions.
Step 1 — Contact Us
Send a return request to:
Returns Email: [Insert Returns Email]
Step 2 — Provide Your Order Information
Include:
* Full name
* Order number
* Purchase date
* Product name
* Reason for the return
* Current condition of the product
Step 3 — Provide Photos if Requested
For certain products, we may request photographs showing the condition of the vehicle, packaging, accessories or components.
Step 4 — Wait for Return Instructions
If the return is approved, we will provide instructions regarding the appropriate return process.
Do not ship a product to an address other than the one provided in your return instructions.
WHO PAYS FOR RETURN SHIPPING?
Return-shipping responsibility depends on the reason for the return and the applicable return terms.
For example, different rules may apply when:
* A customer changes their mind
* The wrong product was ordered
* A product arrives damaged
* An incorrect product is shipped
* A product has a qualifying defect
For large recreational vehicles, return shipping can be substantially different from standard parcel returns. Contact us before arranging transportation.
RESTOCKING OR HANDLING FEES
Some returns may be subject to restocking, handling, processing or other applicable fees depending on the product and reason for return.
Restocking Fee: “No restocking fee” if applicable.]
Any applicable fees should be communicated according to the terms governing the order.
HOW REFUNDS WORK
Once an eligible return has been received and evaluated, the applicable refund will be processed according to the terms of the return.
Refunds may be issued to the original payment method unless otherwise required or permitted by applicable law.
Depending on the circumstances, the refunded amount may be affected by:
* Return shipping costs
* Restocking fees
* Handling charges
* Missing components
* Product damage
* Other applicable deductions
Refund Processing Time: [Insert your actual timeframe.]
Your payment provider or financial institution may require additional time before the refund appears in your account.
PARTIAL REFUNDS
A partial refund may apply when a returned product does not meet all return conditions but a refund is otherwise available.
Circumstances may include:
* Missing accessories
* Missing components
* Product damage
* Signs of use
* Alterations
* Packaging damage
* Other conditions affecting the product’s resale value
Any deduction will depend on the applicable return terms and circumstances of the return.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible.
Once an order has entered processing, been prepared for shipment or been shipped, cancellation may no longer be possible under the same conditions as an order that has not yet been processed.
Cancellation Policy:
If cancellation is no longer possible, the order may need to be handled through the applicable return process.
RETURNS AFTER SHIPMENT
Once an order has shipped, additional requirements may apply.
If you no longer want the product after it has shipped, contact us before refusing delivery or arranging a return.
Depending on the circumstances, shipping and return transportation costs may apply.
For large vehicles, customers should not arrange independent freight transportation without receiving appropriate return instructions.
EXCHANGES
Product exchanges may be available in certain circumstances, subject to product availability and applicable return terms.
Exchange Policy: [Insert your actual exchange policy.]
If the requested replacement product has a different price, the applicable price difference may need to be addressed before the exchange is completed.
IS IT A RETURN OR A WARRANTY CLAIM?
A return and a warranty claim are not necessarily the same thing.
A return generally concerns whether an eligible product can be sent back under the store’s return conditions.
A warranty claim generally concerns a qualifying product defect or failure covered under the applicable warranty.
For example, if you receive a vehicle and discover a potential manufacturing issue, contact us before automatically arranging a return. The issue may need to be handled through the product’s warranty process.
Button: VIEW WARRANTY POLICY →
DAMAGE AFTER DELIVERY
Damage resulting from accidents, collisions, misuse, improper assembly, unauthorized modifications, improper maintenance or operation outside manufacturer instructions may not qualify for a standard return or warranty claim.
If your vehicle develops a problem after use, contact us with details about the issue so we can determine the appropriate support process.
RETURNS FOR LARGE VEHICLES
Many recreational vehicles are larger or heavier than ordinary online retail products and may require freight transportation.
This can include:
* Go-Karts
* ATVs
* UTVs
* Dirt Bikes
* Mini Bikes
* Larger scooters
* Other oversized recreational vehicles
Return procedures for these products may involve special transportation arrangements.
Important: Contact ElectricRideOns.com before attempting to return an oversized product.
We will provide the appropriate return instructions based on the order and product.
RETURN INSPECTION
Returned products may be inspected after they arrive.
The inspection may consider:
* Product condition
* Signs of use
* Damage
* Missing components
* Accessories
* Packaging
* Modifications
* Product identification
* Compliance with the applicable return conditions
A refund or other resolution will be determined according to the applicable return terms and the condition of the returned product.
WHERE IS MY REFUND?
If you have been notified that your refund has been processed but do not see it in your account, first check your original payment method and allow the processing period applicable to your payment provider.
If the refund still does not appear, contact your payment provider or financial institution.
If you need additional assistance, contact ElectricRideOns.com with your order information.
ITEMS THAT CANNOT BE RETURNED
The following types of products or situations may be excluded from standard returns, depending on your actual policy:
* Used vehicles
* Modified vehicles
* Damaged products
* Assembled products
* Special-order products
* Custom products
* Clearance products
* Final-sale products
* Products missing required components
* Products outside the applicable return period
This list should be updated to reflect the actual policies applicable to your store.
CUSTOMER RESPONSIBILITIES FOR RETURNS
Customers requesting a return are responsible for:
* Providing accurate order information
* Contacting us before returning the product
* Following return instructions
* Keeping products in appropriate condition
* Including required components and accessories
* Providing requested photos or documentation
* Using the approved return method
* Keeping tracking information when applicable
Failure to follow return instructions may delay processing or affect return eligibility.
INTERNATIONAL RETURNS
If ElectricRideOns.com accepts orders from customers outside its primary market, international returns may be subject to additional requirements.
These may include:
* International transportation costs
* Customs requirements
* Import or export charges
* Duties or taxes
* Carrier requirements
* Product-specific restrictions
Customers should contact us before sending an international return.
IMPORTANT RETURN INFORMATION
Submitting a return request does not automatically mean that a return has been approved.
All returns must follow the applicable return conditions and instructions.
ElectricRideOns.com reserves the right to evaluate returned products and determine eligibility according to the applicable policy, product-specific terms and applicable law.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.