WARRANTY POLICY
At ElectricRideOns.com, we want you to feel confident when purchasing your recreational vehicle.
Our warranty policy explains the coverage that may be available for eligible products, how warranty claims are handled, what information may be required, and circumstances that may not be covered.
Because warranty coverage can vary by product and manufacturer, customers should review the warranty information provided for their specific vehicle before purchasing and before beginning any warranty claim.
HOW OUR WARRANTY WORKS
Warranty coverage is intended to address qualifying defects in materials or workmanship under the applicable warranty terms for the product.
The exact warranty period and coverage may vary depending on the vehicle, manufacturer, model and applicable warranty documentation.
Before submitting a claim, we recommend reviewing the warranty information associated with your product.
Warranty Information May Include:
* Warranty duration
* Covered components
* Coverage limitations
* Warranty exclusions
* Maintenance requirements
* Required documentation
* Claim procedures
* Repair or replacement procedures
* Shipping responsibilities, where applicable
* Manufacturer-specific requirements
Important: Warranty coverage does not necessarily cover every issue that may occur during ownership.
WHICH PRODUCTS MAY BE COVERED?
Warranty availability may apply to eligible recreational vehicles purchased through ElectricRideOns.com.
Products may include:
* Go-Karts
* Electric Go-Karts
* Kids Go-Karts
* Adult Go-Karts
* 4-Seater Go-Karts
* ATVs
* UTVs
* TrailMaster UTVs
* Electric Scooters
* Gas Scooters
* Street Scooters
* Street Strikes
* Dirt Bikes
* Mini Bikes
* Kids Ride-Ons
The warranty applicable to your purchase depends on the specific product and manufacturer warranty terms.
Always refer to the warranty information associated with your particular vehicle.
HOW LONG DOES THE WARRANTY LAST?
Warranty periods can vary depending on the product and manufacturer.
Your applicable warranty period will be determined by the warranty terms associated with the vehicle you purchased.
Warranty Period: [Insert your actual standard warranty period or explain that coverage varies by product.]
The warranty period generally begins according to the terms specified for the applicable product.
Customers should retain their order information and warranty documentation for future reference.
WHAT DOES THE WARRANTY COVER?
Subject to the specific warranty terms applicable to your product, warranty coverage may apply to qualifying defects in materials or workmanship.
Depending on the product, potentially covered components may include certain:
* Motors
* Engines
* Controllers
* Electrical components
* Wiring
* Batteries
* Chargers
* Frames
* Suspension components
* Braking components
* Other manufacturer-specified components
The actual components covered will depend on the specific vehicle and applicable warranty.
Do not assume that every component listed above is covered. Customers should refer to the warranty documentation for their particular product.
WARRANTY EXCLUSIONS
Warranty coverage generally does not extend to damage or problems caused by circumstances outside the applicable warranty terms.
Depending on the product and manufacturer, exclusions may include:
Normal Wear and Tear
Components that naturally wear during normal use may not be covered.
Examples may include:
* Tires
* Brake pads
* Chains
* Belts
* Certain cables
* Grips
* Seats
* Other wear items
Accidental Damage
Damage resulting from accidents, collisions, crashes, impacts or other incidents may not be covered.
Misuse or Abuse
Warranty coverage may not apply when a vehicle is used outside its intended purpose or contrary to manufacturer instructions.
Improper Maintenance
Failure to perform required maintenance may affect warranty coverage where the applicable warranty terms make maintenance a condition of coverage.
Unauthorized Modifications
Modifications, alterations or installation of incompatible parts may affect warranty coverage.
Improper Assembly
Problems caused by incorrect assembly, installation or adjustment may not be covered where assembly requirements apply.
Water or Environmental Damage
Damage caused by water, flooding, excessive moisture, improper storage or other environmental conditions may be excluded depending on the product.
Commercial or Competition Use
Some warranties may exclude commercial use, rental use, racing, competition or other high-stress applications.
Always review the warranty terms for your specific vehicle.
CUSTOMER RESPONSIBILITIES
To help maintain warranty eligibility, customers should:
* Follow the manufacturer’s operating instructions.
* Follow recommended maintenance procedures.
* Use the vehicle only for its intended purpose.
* Observe applicable safety requirements.
* Avoid unauthorized modifications.
* Use compatible replacement parts and accessories.
* Keep purchase and order documentation.
* Follow recommended charging procedures for electric vehicles.
* Store the vehicle according to manufacturer recommendations.
Failure to follow applicable instructions may affect warranty coverage.
HOW TO SUBMIT A WARRANTY CLAIM
If you believe your vehicle has a problem that may be covered by warranty, contact ElectricRideOns.com before attempting major repairs or replacing components.
Step 1 — Contact Us
Contact our customer support team and explain the issue.
Warranty Email: [Insert Warranty/Support Email]
Step 2 — Provide Your Order Information
Please provide:
* Customer name
* Order number
* Purchase date
* Product name
* Model
* Serial number, if applicable
* Description of the problem
Step 3 — Provide Supporting Information
Depending on the issue, we may request:
* Photos
* Videos
* Product identification information
* Component photographs
* Error codes
* Diagnostic information
* Proof of purchase
* Other documentation required to evaluate the claim
Providing complete information can help us understand the issue and determine the appropriate next step.
WHY PHOTOS OR VIDEOS MAY BE REQUIRED
Some recreational vehicle issues can be difficult to diagnose from a written description alone.
We may request photos or videos showing the issue so that the appropriate team or manufacturer can evaluate the problem.
For example, we may request images showing:
* The complete vehicle
* Product identification labels
* Serial numbers
* Damaged components
* Wiring or electrical connections
* Battery or charger
* Engine or motor
* Tires
* Suspension
* Other affected components
Videos may also be requested when they help demonstrate a mechanical, electrical or operational issue.
HOW WARRANTY CLAIMS ARE REVIEWED
Once we receive the information required to evaluate a warranty issue, the claim may be reviewed based on the applicable warranty terms.
Additional information may be requested if the cause of the problem is unclear.
Depending on the product and warranty terms, the resolution may involve:
* Troubleshooting
* Technical instructions
* Replacement parts
* Component replacement
* Repair
* Manufacturer assistance
* Other remedies available under the applicable warranty
The appropriate resolution depends on the nature of the issue and the specific warranty applicable to the product.
BEFORE MAKING REPAIRS
If you believe a problem may be covered by warranty, contact us before performing major repairs, modifying the vehicle or replacing significant components.
Unauthorized repairs or modifications may affect warranty eligibility depending on the applicable warranty terms.
If troubleshooting is required, our support team or the applicable manufacturer may provide instructions for the appropriate diagnostic or repair process.
WARRANTY REPLACEMENT PARTS
When a warranty claim is approved, replacement parts may be provided where permitted under the applicable warranty.
Replacement components may vary depending on:
* Product model
* Manufacturer
* Availability
* Nature of the defect
* Warranty terms
Replacement parts may not necessarily be identical to the original component if an updated or compatible replacement is supplied.
Any replacement warranty period will be determined according to the applicable warranty terms.
WARRANTY SHIPPING
Shipping responsibilities associated with warranty claims may vary by product and manufacturer.
Depending on the applicable warranty terms, the customer or warranty provider may be responsible for certain shipping costs.
Do not send a product or component to us for warranty service unless you have received instructions to do so.
MANUFACTURER-SPECIFIC WARRANTIES
Some products may be subject to a manufacturer’s own warranty terms.
Manufacturer warranties may differ in:
* Duration
* Covered components
* Exclusions
* Claim procedures
* Repair procedures
* Replacement policies
* Shipping responsibilities
When a manufacturer warranty applies, customers may be required to follow the manufacturer’s warranty procedure.
Where appropriate, ElectricRideOns.com may assist customers with the warranty process.
BATTERY AND ELECTRICAL COMPONENTS
For electric vehicles, battery and electrical-component coverage may have terms that differ from coverage for the rest of the vehicle.
Battery performance can also naturally change over time and with use.
Warranty eligibility for batteries may depend on factors such as:
* Product model
* Battery type
* Usage
* Charging practices
* Storage conditions
* Maintenance
* Manufacturer specifications
Battery Warranty Terms: [Insert your actual battery warranty terms.]
Customers should follow the manufacturer’s charging and storage instructions.
MODIFICATIONS AND AFTERMARKET PARTS
Installing aftermarket components or modifying a vehicle may affect warranty coverage.
Examples may include:
* Performance modifications
* Electrical modifications
* Engine modifications
* Controller modifications
* Non-approved batteries
* Non-approved chargers
* Modified wiring
* Suspension modifications
* Changes to safety-related components
Before modifying your vehicle, check the applicable warranty terms and manufacturer instructions.
SAFETY FIRST
A warranty is not a substitute for proper vehicle operation, maintenance or safety practices.
Always:
* Read the owner’s manual.
* Follow manufacturer instructions.
* Use appropriate protective equipment.
* Operate the vehicle in appropriate areas.
* Follow applicable laws and regulations.
* Observe the manufacturer’s age and weight recommendations.
* Properly maintain the vehicle.
* Keep children and inexperienced riders supervised where appropriate.
The specific safety requirements for your vehicle can be found in its applicable owner’s manual and manufacturer documentation.
KEEP YOUR PURCHASE INFORMATION
Customers should retain documentation associated with their purchase.
Useful information may include:
* Order confirmation
* Order number
* Invoice
* Receipt
* Product model
* Serial number
* Warranty documentation
* Customer service correspondence
This information may be required when submitting a warranty claim.
USED OR TRANSFERRED VEHICLES
Warranty coverage may be limited to the original purchaser and may not automatically transfer to another owner.
If you purchase a used vehicle originally sold through ElectricRideOns.com, contact us before assuming that the original warranty remains active.
WARRANTY VS. RETURNS
A warranty and a return policy serve different purposes.
A return policy generally addresses whether a product can be returned within a specified period under specific conditions.
A warranty generally addresses qualifying defects or failures covered under the applicable warranty terms.
A product that does not qualify for a return may still have applicable warranty rights, and a product issue does not automatically mean that a return is available.
For return information, please see our:
IMPORTANT INFORMATION
Warranty coverage is subject to the terms applicable to the specific product purchased.
Nothing on this page should be interpreted as expanding, replacing or overriding the warranty terms supplied by the applicable manufacturer or warranty provider.
Where product-specific warranty documentation differs from the general information presented on this page, the applicable product warranty terms will govern to the extent permitted by applicable law.
NEED HELP WITH A WARRANTY CLAIM?
If you believe your vehicle may have a warranty-related issue, we’re here to help you understand the next steps.
Before contacting us, have your order number, product information and a description of the issue available.